“A bad system will beat a good person every time.”— W. Edwards Deming “The project manager should own the system that connects all of it.”— Scott Kinder Haven’t we all seen this? A manager asks for ownership and initiative. Someone makes a routine decision and the manager asks who authorized it. The team adjusts. Decisions wait for approval. Management then schedules a meeting to discuss the team’s lack of initiative. Scott Kinder explores a related problem in The Project Man